Frequently Asked Questions
What information can you provide regarding shipping modes and charges?
Normally, shipments are sent via couriers such as DHL, FEDEX, UPS, TNT, or via post based on client requests. Charges vary depending on weight and destination.
Does the manufacturer hold international quality approvals?
Yes, the production processes comply with major international standards including ISO 13485 and CE certifications for medical instruments.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders to be around US$500. However, we understand the need for smaller sample orders initially to test the market.
Can I request products that are similar but not shown in the catalog?
Absolutely. You can send pictures or samples of the required items. Please note that custom requests may require a longer lead time for delivery.
What are the available payment terms and methods?
For orders under 800 USD, 100% advance payment is required. For larger orders, 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Are the products typically in stock or produced to order?
We maintain stock for most listed products which are manufactured on a monthly basis, though availability depends on current sales conditions.