What are the available shipping modes and estimated charges?
We typically ship via international couriers such as DHL, FEDEX, UPS, and TNT. Charges are calculated based on weight and destination at the time of request.
Do your products hold international quality certifications?
Yes, our manufacturing processes and products are compliant with ISO9001, ISO 13485, and CE standards.
What is the minimum order requirement and do you provide samples?
While we generally expect a minimum order value, we facilitate smaller sample orders for market testing. Samples can be provided, with the client covering freight costs.
Can you provide products similar to the catalog but not explicitly listed?
Certainly. If you provide pictures or physical samples, we can assist in sourcing or manufacturing similar items, though lead times may vary.
Are the products in stock or produced upon order?
We maintain a regular stock for most listed products through monthly production cycles. For specific inventory status and payment terms (T/T, PayPal, L/C), please consult our sales department.
What kind of after-sale support is available?
We provide comprehensive online technical support to ensure the proper use and integration of our orthopedic systems.