What are the shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, or via post upon specific request from clients.
Do you hold ISO 13485 or CE approvals?
Yes, we have obtained ISO13485 system certification and CE certification. Some products are also registered with FDA 510k.
What is the minimum order quantity (MOQ)?
We expect minimum orders to be at least US$500. However, we understand that customers may need smaller sample orders initially to test the market.
Do you provide free samples?
We can offer free samples for testing, but the cost of freight must be covered by the customer.
Can I purchase products not shown in the catalogue?
Yes, you can send us pictures or samples of similar products. Please note that custom requests may take a longer delivery time.
What are your payment terms?
For payments ≤ 800 USD, 100% in advance. For payments > 800 USD, 30% T/T in advance and balance before shipment. We accept L/C, T/T, Western Union, and PayPal.