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Frequently Asked Questions
What payment methods are supported?
We accept T/T, Western Union, Money Gram, and PayPal for all orders.
What are the available delivery terms?
We offer global shipping via DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure safe delivery.
How long is the typical delivery time?
In-stock items are generally shipped within one week. For custom or out-of-stock items, lead time is 15-30 days depending on order quantity.
Is there a warranty for the instrument sets?
Yes, we provide a 1-year warranty. Note that consumable parts like drill bits and screwdrivers are excluded.
Can you handle customs clearance and door-to-door delivery?
Yes. For clients without import experience, we can manage the customs process and taxes to deliver directly to your door.
Are the instrument sets customizable?
Yes, we support customized packaging and can adjust the configuration of the sets to meet specific surgical requirements.