Frequently Asked Questions
What is your payment method?
We accept T/T, Western Union, Money Gram, PayPal and Trade Assurance Service.
What are your terms of delivery?
Our standard delivery terms include DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How about your delivery time?
Generally, it is about one week if the goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Does your product have a warranty period?
We provide a 1-year warranty. Note that wearing parts like drill bits and screwdrivers are excluded.
What material is used for the spinal system?
The products are manufactured using medical-grade Titanium Tc4, ensuring high biocompatibility and strength.
Are the products certified for medical use?
Yes, our products carry CE and ISO 13485 certifications, meeting international standards for spinal surgery instruments.